FAQs
Order Management
At Xhibition, we want to be sure you receive your order as soon as possible, so we start processing your order as soon as it's placed. This means we can't make changes like address updates, size swaps, or cancellations. The good news is most products are eligible for return within 21 days of fulfillment. Please refer to our Return Policy for applicable orders.
If your order is eligible for return, you can initiate a return here once it has been fulfilled.
Need anything else? Feel free to reach out to us at [email protected]. We're here to help!
Who is NoFraud?
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction?
You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for processing.
I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.
At Xhibition, we want to be sure you receive your order as soon as possible, so we start processing your order as soon as it's placed. This means we can't make changes like address updates, size swaps, or cancellations. The good news is most products are eligible for return within 21 days of fulfillment. Please refer to our Return Policy for applicable orders.
If your order is eligible for return, you can initiate a return here once it has been fulfilled.
Need anything else? Feel free to reach out to us at [email protected]. We're here to help!
Shipping & Delivery
Domestic Shipping
International Shipping
Orders typically ship within 1-2 business days. However, during busier times it may take up to 5 business days for an order to ship. If it has been more than 5 business days and you have not received an email with tracking information, please send an email to [email protected].
Once your order has been placed, you will receive a confirmation email with your order details. You can track your order by clicking the 'View Order Status' button on the confirmation email. Orders typically ship within 1-2 business days but during busier times, it can take up to 4 business days for an order to ship.
It can take up to 24 hours for a package to begin tracking after you receive the tracking information. If you don't see the shipment moving right away, please be patient and check back later.
At Xhibition, we want to be sure you receive your order as soon as possible, so we start processing your order as soon as it's placed. Once your order has been placed, we may be able to update your delivery address, but this will depend on the status of your order.
The team will check if modification is still possible:
- If the order has not been prepared for shipment yet, we will update the delivery address as you have requested.
- To proceed with the necessary changes, please send an email to [email protected] with the following information:
- Full name.
- Address line 1 (street, number).
- Address line 2 (apartment, building, etc.).
- City.
- Postal code.
- Country.
- To proceed with the necessary changes, please send an email to [email protected] with the following information:
- If your order is already being processed for shipment, we won’t be able to make changes to the delivery address at this stage. Once your package ships, you’ll receive an email with the tracking number. At that point, you can contact the carrier directly to update the address, request redelivery, or have the package held at a local access point for pickup.
If your tracking shows that your package was marked as "Delivered" but you haven't received it, here are a few steps you can take:
- Check with Household Members or Neighbors: Sometimes packages are accepted by others in your household or nearby neighbors. Be sure to ask around to see if anyone has received or spotted your package.
- Inspect Your Property: The package may have been left in a hidden spot around your home, such as a side door, porch, or backyard. It's worth checking these areas just in case.
- Contact the Carrier: Reach out to your local courier to confirm the delivery status and see if they have any additional details or information about the package's location.
If all of this checks out and you're still unable to locate your package, please contact us as soon as possible. If necessary, we can initiate an official investigation with the carrier within 30 days of the delivery date. We may ask you to review, sign, and return a claim form to proceed.
We’re here to assist you and resolve the issue as quickly as possible!
We ship from multiple locations. An order for multiple items may ship from separate locations. To track all of the items in your order click here and select your order number.
1. I Received an Email Saying My Order Shipped, but It Has Not Started Tracking
If you've received a tracking email, this means your order has been packaged and is awaiting pickup. Please allow 1-2 business days for the tracking information to begin updating as the carrier processes the shipment.
If it has been more than 1-2 business days and you still don't see updates, please contact us at [email protected] with the following details:
- Order Number
- Email address used to place the order
2. My Shipment Began Tracking but Has Not Moved in Several Days
Tracking updates can sometimes experience delays, especially during peak seasons or busy times, when packages are in transit or being processed by the carrier. If your tracking hasn't updated in several days, it's likely that the package is still en route, but updates may not be available immediately.
We recommend checking the tracking status again in 24-48 hours. If the issue persists, feel free to reach out to us for further assistance.
Duties and Taxes are calculated based on the shipping address you provided at checkout. To ensure you’re seeing the most accurate pricing, taxes and delivery fees, please provide your address to review the additional cost.
- Clear images showing any damage or defects.
- Photos of the item in its original condition (unworn and unused).
- Photos of the shipping box as it was received, including any visible damage. This will help us if a carrier claim needs to be filed.
An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt, or a missed collection from from a local access point.
Once this parcel has been received by our Fulfillment Center, our Returns team will process the order for a refund and notify you via email at that time.
We are unable to ship orders back out once they have been returned to sender. We are also unable to refund any shipping fees if an order is returned to sender.
We unfortunately cannot remove the signature required method after and order has been shipped. We suggest contacting the carrier to request the package be held at a local access point location for pickup.
We offer free ground shipping for orders over $250 within the United States.
Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.
Returns & Exchanges
Returns Eligibility
Returns/exchanges will only be accepted within 21 days from the date the order ships.
Returns/exchanges must be sent back in original packaging with all tags still attached.
Returns/exchanges must be unused/unworn and sent back in the same condition in which they were received.
All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.
Underwear, socks and swimwear are all considered final sale.
Items purchased at a discount of 40% or more are considered final sale.
Return Shipping
United States
Domestic returns are subject to a $5 restocking fee which will be deducted from the refund amount.
There will be no restocking fee if you choose to exchange the item or receive your refund in the form of store credit.
International
You are responsible for the full cost of the return shipment if you want a refund to the original form of payment.
Return shipping is free if you choose to exchange the item or receive your refund in the form of store credit.
Initiate your return here.
Visit our return portal to initiate a return for eligible orders.
Please note: final sale items and orders 21 days or older will not be eligible for return.
Online purchases cannot be returned in-store. You can make a return request here.
VIP Program
What happened to my points?
Your points have been converted to dollars (1 point = $.05) and are available on your wallet pass for immediate spending. Ensure that the email associated with your pass is the same as your Xhibition account. Your point balance converted to Cash Back must be spent by Monday, 01/01 at Noon EST.
Do I need the wallet pass to earn cash back?
Yes, you must have the Xhibition wallet pass to earn cash back on your online purchases. Only one pass per customer.
How do I add a wallet pass to my Apple or Google Wallet?
Follow the link here on your mobile device to install the app.
How do I spend the balance on my wallet pass?
From your wallet pass, head to the back of your pass and click redeem. Your credit will automatically be applied to your cart.
Does the pass come with any additional benefits beyond cashback?
As a wallet pass holder, you will be the first to be notified of any promotions, product launches, and new arrivals. There will be regular wallet pass-specific initiatives. Further benefits will rolled out to wallet pass holders in the future.
Can I use my wallet pass in store?
Currently, you cannot use your wallet pass balance in-store.
Do my in-store purchases count toward my loyalty status?
Currently, your in-store purchases do not count towards your loyalty status.
Does the balance in my Wallet Pass expire?
Yes. Any future Cash Back will expire 365 days after it is earned. The $20 welcome bonus is a limited-time offer and must be spent by Tuesday, 11/28 at Noon EST. Your point balance converted to Cash Back must be spent by Monday, 01/01 at Noon EST.
How is my VIP tier determined?
Your VIP tier is determined by your spending over the last 365 days, excluding shipping and tax.
Product Questions
Once an item sells out, it is often no longer available, as we carry many limited and special release items. To stay informed about restocks, new releases, and exclusive updates, we recommend subscribing to our newsletter and following us on Instagram @xhibition_
This is the best way to be the first to know when new products drop!
All footwear is listed in US men's sizing, unless otherwise specified in the product description. For additional details on sizing, measurements, and product information for footwear and apparel, please refer to the product description.
Order Issues
If your tracking shows that your package was marked as "Delivered" but you haven't received it, here are a few steps you can take:
- Check with Household Members or Neighbors: Sometimes packages are accepted by others in your household or nearby neighbors. Be sure to ask around to see if anyone has received or spotted your package.
- Inspect Your Property: The package may have been left in a hidden spot around your home, such as a side door, porch, or backyard. It's worth checking these areas just in case.
- Contact the Carrier: Reach out to your local courier to confirm the delivery status and see if they have any additional details or information about the package's location.
If all of this checks out and you're still unable to locate your package, please contact us as soon as possible. If necessary, we can initiate an official investigation with the carrier within 30 days of the delivery date. We may ask you to review, sign, and return a claim form to proceed.
We’re here to assist you and resolve the issue as quickly as possible!
1. I Received an Email Saying My Order Shipped, but It Has Not Started Tracking
If you've received a tracking email, this means your order has been packaged and is awaiting pickup. Please allow 1-2 business days for the tracking information to begin updating as the carrier processes the shipment.
If it has been more than 1-2 business days and you still don't see updates, please contact us at [email protected] with the following details:
- Order Number
- Email address used to place the order
2. My Shipment Began Tracking but Has Not Moved in Several Days
Tracking updates can sometimes experience delays, especially during peak seasons or busy times, when packages are in transit or being processed by the carrier. If your tracking hasn't updated in several days, it's likely that the package is still en route, but updates may not be available immediately.
We recommend checking the tracking status again in 24-48 hours. If the issue persists, feel free to reach out to us for further assistance.
We are incredibly sorry for any issues with your order. To make things right, you can easily initiate a return or exchange through our returns portal here.
Please be sure to have the item handy. You may be asked for the following to assist our team in handling your return request.
- Clear images showing any damage or defects.
- Photos of the item in its original condition (unworn and unused).
- Photos of the shipping box as it was received, including any visible damage. This will help us if a carrier claim needs to be filed.
We are incredibly sorry if there has been a mix-up with your order. If there's been a mistake and you received the wrong item you can easily initiate a return or exchange through our returns portal here.
Payments & Discounts
Discount codes can only be used once, and unfortunately, we’re unable to reissue the same code after it has been redeemed or has expired.
However, we do offer a VIP program that allows you to earn cashback on every purchase, which is a great way to save!
We also encourage you to stay updated by checking our website and subscribing to our newsletters for exclusive promotions and upcoming discounts.