What's your return and exchange policy?
I received an incorrect or defective item
When will my order ship?
Order status: delivered, not received
I'd like to initiate a return
FAQs
Shipping & Delivery
Orders typically ship within 1-2 business days. However, during busier times it may take up to 5 business days for an order to ship. If it has been more than 5 business days and you have not received an email with tracking information, please send an email to [email protected].
Once your order has been placed, you will receive a confirmation email with your order details. You can track your order by clicking the 'View Order Status' button on the confirmation email. Orders typically ship within 1-2 business days but during busier times, it can take up to 4 business days for an order to ship.
It can take up to 24 hours for a package to begin tracking after you receive the tracking information. If you don't see the shipment moving right away, please be patient and check back later.
We ship from multiple locations. An order for multiple items may ship from separate locations. To track all of the items in your order click here and select your order number.
If you received a tracking email, this means your order was packaged by our team and is awaiting pickup. Please allow 1-2 business days for your order to begin tracking. If it has been more than 1-2 business days, please send an email to [email protected]
We do not provide pre-paid return labels for orders outside of the US. All return shipping fees are the responsibility of the buyer and can be shipped to the below address within 14 days of the delivery date.
Returns
Xhibition / RuleofNext
29325 Aurora Road
Solon Ohio 44139
Taxes and duty are calculated based on the shipping address you provided at checkout. To ensure you’re seeing the most accurate pricing, taxes and delivery fees, please provide your address to review the additional cost.
Lost packages
Damaged packages
- Photos clearly showing any damage or defects.
- Photos of the cardboard shipping box in the condition in which it was received.
- Photos showing item is still in the original condition it was received.
Footwear: please send photos of the soles.
Apparel: please send photos of the original tags still attached to the item.
Returns & Exchanges
Returns are free within the US.
Returns/exchanges will only be accepted within 21 days from the date the order was placed.
Returns/exchanges must be sent back in original packaging with all tags still attached.
Returns/exchanges must be unused/unworn and sent back in the same condition in which they were received.
All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.
Underwear, socks and swimwear are all considered final sale.
Items purchased at a discount of 40% or more are considered final sale.
Initiate your return here.
Visit our return portal to initiate a return for eligible orders.
Please note: final sale items and orders 21 days or older will not be eligible for return.
Online purchases cannot be returned in-store. You can make a return request here.
Orders
We cannot make changes to an order after it has been placed. However, if your order has not yet shipped we would be happy to cancel the order so you can make a new order for the correct item(s).